Data Retention & Privacy
How TimeZero protects your data and manages data retention
Data Retention & Privacy
At TimeZero, we take data privacy and security seriously. This page covers the essentials of how we handle your data.
The Basics
Your data belongs to you. Here's what that means:
- Your content is never used to train AI models
- Your case files are only visible to your organization
- We use enterprise-grade security and encryption
- You can export or delete your data anytime
Deployment Options
Where Your Data Lives
Who Can See Your Data
Data Retention
Compliance & Standards
Your Rights
You have complete control over your data:
- Access - View your data anytime
- Export - Download in standard formats (JSON, CSV, original files)
- Delete - Remove your data permanently
- Correct - Update inaccurate information
- Portability - Take your data to another service
Most of these can be done directly in Settings. For anything else, email privacy@timezero.com.
Security Highlights
We protect your data with:
- Encryption everywhere - At rest and in transit
- Multi-factor authentication - Optional 2FA for all accounts
- Automatic security updates - Infrastructure and dependencies
- Minimal data collection - We only store what's necessary
Questions?
Need Help?
- Privacy questions: privacy@timezero.com
- Legal/compliance: legal@timezero.com
- Security concerns: security@timezero.com
- General support: support@timezero.com
- Enterprise deployments: sales@timezero.com
Response Times
- General inquiries: 2 business days
- GDPR/privacy requests: 30 days
- Security issues: 24 hours
Last updated: October 30, 2025